1. PAYMENT POLICIES
The amount corresponding to your reservation will be immediately charged to your
credit card, provided it has a confirmed reservation status. Please bear in mind
that your credit card billing statement will show "Airport, Transfers & Tours"
as the company responsible for the charge. VISA, MASTERCARD and AMERICAN EXPRESS are welcome. The currency
in which service rates are quoted on the website will be US dollars only, in which
case the specific currency will be readily specified for your easy identification.
For any other currency, however, the amount to charge will be first converted into
US Dollars and the exchange rate prevailing on the transaction date will be applied.
This movement may cause a variation of up to 3% above the international fluctuation
index for currency exchange and such difference will show on your billing statement.
www.puntacanatrippers.com cannot be held responsible for this variation and upon accepting
the PAYMENT POLICIES you acknowledge to have been informed of the exchange rate
fluctuation and declare your agreement to the corresponding charge being made into
www.puntacanatrippers.com works as a middle-agent between the client and the operator
of services listed on the website. As such, www.puntacanatrippers.com creates the
necessary commercial connections in compliance with its own service and quality
standards to provide services such as, but not limited to, ground transportation
and other travel activities. Only the most reputable suppliers are selected for
However www.puntacanatrippers.com cannot be held liable for their acts, omission,
wrongdoing or other. Travel services are subject to the conditions set by those
suppliers, and their liability may, in turn, be limited by their tariffs and conditions
of service. www.puntacanatrippers.com acts only in its role of agent for the client
or for the supplier of the goods and services rendered and as such, does not keep
any legal authority or control over the operator’s Personnel, assets, operation
www.puntacanatrippers.com herewith declares that,
(a) Photographic material published on its website is intended to render a general
description of the service in question and by no means can be guaranteed that the
service will be supplied exactly as descripted.
(b) Travel services descriptions are regularly updated for a description of the
product as close to reality as possible. However, www.puntacanatrippers.com cannot
be held accountable for variations occurring upon your arrival at the Travel Service
(c) www.puntacanatrippers.com will reserve the right to deny the supply of a service
to any client at any given moment if and when it considers convenient to do so.
(d) Any claim or comments that the client should present about the services received
must be submitted in written within a period of time no longer than 14 (fourteen)
days from travel’s end date.
www.puntacanatrippers.com will not assume liability for
any claims, costs or expenses arised from personal injuries to the client or third
parties, or caused by accidents, fatalities, loss or damage to personal property,
lack of enjoyment or claims over emotional and mental states such as upset, disappointment,
anguish, distress or frustration, or any other damage, whether physical, mental
or emotional, arising from the following:
(a) Acts committed or omissions caused by any party other than www.puntacanatrippers.com
or its employees.
(b) Illness, theft, labor disputes, mechanical failures, quarantine, Government
actions, weather or any other circumstances beyond direct control of www.puntacanatrippers.com.
(c) The client’s failure to obtain the required travel documentation such as, but
not limited to, passport, visas and certificates, in which case no refund will be
(d) The client’s failure to comply with travel instructions such as, but not limited
to, flight schedules, hotel check-in and check-out dates and times, and voucher
(e) Changes to, or cancellation of, the travel services offered, notwithstanding
the reason. www.puntacanatrippers.com reserves the right to cancel or change the travel
services at its discretion, but will try to substitute them with comparable services.
If a reservation must be completely canceled, www.puntacanatrippers.com’s liability
will be limited to a refund of all monies paid to www.puntacanatrippers.com.
(f) A full refund will not be granted by www.puntacanatrippers.com in situations when
a service must be interrupted, postponed or cancelled for reasons beyond its control
(acts of God such as bad weather -including hurricanes-, earthquakes or war, acts
of terrorism or else), circumstances under which www.puntacanatrippers.com is not
allowed to obtain full refund from service operators in view of specific contract
terms. In order to cover book-keeping and administrative services, www.puntacanatrippers.com
will be thus entitled to up to a 10% retention upon the total amount paid by the
client for his/her reservation. Despite our close communication with our selected
group of service suppliers, there is still a possibility that changes on the rates
may occur without notice. As some of the rates become expired and cannot be timely
updated by the operator to your immediate convenience, www.puntacanatrippers.com regularly
runs a rates verification process which may yield differences between the price
you have paid for your reservation and the price you need to pay to actually enjoy
the service. When an updated rate happens to be lower than the originally offered
to you, www.puntacanatrippers.com will only charge the lower amount. When an updated
price is higher than the originally quoted price, www.puntacanatrippers.com will have
a Travel Consultant inform you of the specific variation and the resulting balance
that needs to be covered. Should you not agree to the correct amount and decide
to cancel upon the circumstances, www.puntacanatrippers.com will honor you cancellation
request without penalization. www.puntacanatrippers.com and its service suppliers
will also be released from any responsibility towards compensations that the client
may claim and will not be considered liable for any inconveniences arising from
the said rate difference and/or cancellation.
3. CANCELLATION POLICIES
All cancellation requests must be addressed in written to email@example.com
with the booking number as the basis reference.
In case of tour and/or ground transportation reservations:
The following are general cancellation policies which are applicable
for most of our listed tours and transportation services:
* Cancellation requests made 3 (three) or more days prior to the confirmed service date are subject to a
10% penalization on the total amount paid for the reservation. Unless you have bought
our Cancellation Insurance.
* Cancellation requests within 2 (two) days to the confirmed
service date or a NO SHOWS
are 100% nonrefundable. NO SHOWS
are not covered by
our CANCELLATION INSURANCE (Read More...)